Thank you for shopping handmade! Here is everything you need to know about how your orders are processed, shipped, and fulfilled.
Processing & Turnaround Times
Every jewelry piece, plant charm, trinket dish, and accessory is meticulously crafted by hand. Because items are made to order or prepared in small studio batches, please allow 3 to 5 business days for order processing before it ships or is ready for pickup.
Shipping & Delivery
- Carriers: We ship via reliable postal carriers to ensure your items arrive safely.
- Shipping Timelines: Once shipped, delivery times depend on your location and the postal service. You will receive a tracking link via email as soon as your shipping label is created.
- Issues & Delays: Amber & Co. is not responsible for carrier delays, customs processing fees, or packages marked as delivered by the postal carrier. If your package encounters an issue, please reach out to the carrier directly with your tracking number.
- Reshipment Fees: If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided at checkout, the customer is responsible for the cost of reshipment.
Local Studio Pickup
- How it Works: If you selected local studio pickup at checkout, your order will be prepared right here in our studio.
- Notification: You will receive an email notification as soon as your order is ready, complete with pickup instructions and details.
Local Pickup & Storage Guidelines:
- Holding Window: Local pickup orders are held for up to 30 days from the date of purchase.
- Unclaimed Orders: If an order is not collected within 30 days and no alternative arrangements (such as switching to shipping) have been made, the order will be automatically canceled and refunded minus a 10% restocking and holding fee.
- Returning to Inventory: Once canceled, the items will be returned to inventory and made available for other Sculpters to purchase. You are always welcome to place a new order whenever you’re ready!
Returns, Exchanges & Damaged Items
Because of the delicate, sanitary, and handmade nature of our products, all sales are generally final.
- Damaged or Defective Items: If your order arrives damaged or broken due to transit, please contact us within 48 hours of delivery with clear photographic evidence so we can make it right.
- Custom Orders: Custom pieces, commissioned items, and personalized accessories cannot be returned or refunded.
- Wear, Care & Cosmetics: We are not responsible for damage caused by normal wear and tear, water exposure, or improper care of polymer clay pieces and accessories. Additionally, for health, safety, and hygiene reasons, opened or used cosmetics, fragrances, and body products cannot be returned or exchanged.